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Human Services Case Manager (Family Coach)
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89682511

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State of Oregon

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  Job posted:   Wed May 16, 2018
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Human Services Case Manager (Family Coach)
Human Services Case Manager (Family Coach)



Human Services Case Manager (Family Coach)


$37,548.00 - $54,540.00 Annually


Newport, OR

Job Type



Human Services-Children, Adults & Families

Job Number



5/21/2018 11:59 PM Pacific

+ Description

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Do you desire the ability to impact families in a positive way? Are you the type of employee who is consultative and enjoys being engaged with your clients? If this sounds like you, bring your professional knowledge, excellent communications skills and emotional intelligence to work for the Department of Human Services.

We are currently seeking professionals who are critical thinkers, have great communication skills, time-management skills, organizational skills, and excellent problem-solving skills to join our Self-Sufficiency team. There is one permanent, full-time opening, located at our Newport location. This position is represented by a union.

DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

What you will be doing:

You will be responsible for providing person-centered, strength-based practice to assist families transitioning into a state of independence through collaboration and partnership within the agency and the community.

You will engage families in many different ways these include, but are not limited to: individual and family assessment; identification of goals that are attainable and provide a glide path off state assistance; identification of individual and family strengths; collaboration with other state agencies, and collaboration with community organizations and resources. This position will also determine eligibility for programs as necessary.

You will negotiate coaching contracts with the adults in the home; utilizing the continuum of Jobs activities, supporting both the adults needs as well as the family's needs to attain the goal of employment. It is essential for the Family Coach to evaluate employability readiness, provide meaningful provider referrals, promote services and motivate the adult towards employment.

You will develop and maintain a base knowledge of employment services; contractors; and community services to meet the employment needs of the family. This knowledge must span various levels of employment readiness including limited work experience, criminal backgrounds, career paths from entry level on up, etc.

You will determine eligibility for each family and maintain up to date information on-line to provide case payments Temporary Assistance to Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Temporary Domestic Violence Assistance (TA-DVS), child care, and any other programs directly related to the TANF program. Provide assistance in obtaining Child Support. Other duties as assigned.


This job is a fast paced position that include a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking and requires cultural/racial diversity and sensitivity.

Employee's work is conducted in offices, participant's homes, and other community sites. Employee has contact with a wide range of people including some exhibiting anger and frustration under stressful conditions. Participants may be drug or alcohol-affected and in need of treatment. The employee will be exposed to and need to deal with a range of emotionally charged issues, confronting where necessary.

Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation. Some overnight travel may be required to attend statewide meetings and trainings.

Hours of work may vary from day to day and may include evenings and weekends. Overtime must be pre-approved by a manager.

We are looking for candidates with a work history that demonstrates skill with the following:

+ Experience Collaborating with community and families

+ Experience with teamwork and staffing

+ Knowledge with Strengths-Based Case Management

+ Experience with Holistic Family Assessment

+ Strong problem solving skills

+ Use of metrics and statistics for success

+ Self-motivated

+ Strong organizational skills

+ Time management skills

+ Strong technical skills (word processing, data entry and retrieval, other computer skills)

This is what you need to qualify:

A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;


A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Only candidates who meet the qualifications for this position and with work experience most closely meeting the requested skills of this position will be invited to an interview.



The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention.

Follow this link to view an informative video


Veteran's Points:

Eligible veterans who meet the qualifications will be give veterans' preference. To receive preference, veterans must attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources. Veterans may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

Questions and inquiries regarding this recruitment may be directed to:

Kelli Anne K. Rodrigues, Workforce Recruitment Consultant

TTY users please contact the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (TTY Users).

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.


The Oregon Department of Human Services/Oregon Health Authority is committed to affirmative action, equal employment opportunity and workplace diversity.

Core benefits

Medical, vision and dental insurance

+ Comprehensive medical, dental and vision plans for the employee and qualified family members

+ $5,000 in employee basic life insurance

Retirement benefits

+ Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

+ Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

+ Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

+ Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

+ 24 hours personal leave earned each fiscal year

+ Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

+ Term life (employee, spouse or domestic partner, and dependents

+ Long-term and short-term disability

+ Accidental Death and Dismemberment

+ Long-term care (self and eligible family members)

+ Flexible spending accounts

+ Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.

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