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Lead - Support Team
Category: Computing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90604158

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Orchard Supply Hardware

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  Job posted:   Wed Jun 6, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Lead - Support Team
Requisition Number

Lead - Support Team



Portland - Hollywood


Work Hours
Full-time hourly (30+ hrs/wk)


you looking to start your career? Or are you are looking to stay busy while earning a little extra dough? Well if you answered yes to either of these questions and you have a hankering for helping people you may want to consider a job with Orchard Supply Hardware.

Rooted in California since 1931, Orchard Supply Hardware wouldn't be around today if not for hard-working, enthusiastic, and entrepreneurial individuals who have built
their careers with Orchard.

Support Team Lead:

The Support Team Lead will perform all the necessary duties to accurately, efficiently, and professionally manage
his/her assigned area of responsibility. They will manage their department(s) and ensure that everything possible is done to meet customer, associate and business needs.

The Support Team Lead personally demonstrates and clearly communicates performance and customer service standards
and expectations to all associates and evaluates the execution of that performance. Acting as a leader in the store and is a critical member of the store team.

The ideal candidate enjoys interacting with people, can work under pressure, and most importantly has a positive can-do attitude.

Job Responsibilities:

Assist with management of merchandising and inventory levels

Partners with store management team to develop merchandising strategies to support promotional events and seasonal activity including exit strategies

Maintaining inventory levels within company guidelines through proper ordering, receiving, shipping, and stocking

Maintain appropriate presentation of product to company guidelines

Ensures maintenance, consistency and inventory of displays, fixtures and graphics within the unit

Maintains integrity and accuracy of floor plans, seasonal flexes and existing plan-o-grams

Demonstrate and teach Legendary Customer Service

Handle customer questions or problems as they arise with urgency and professionalism.

Manages the price change process, and ensures pricing integrity

Maintain proper flow of all paperwork (Purchase Orders, Buybacks, Recalls, Deposits, SOQ's, SIR's)

Supervise associates and manage Support Team talent

Assist with associate selection, supervision, reviews, corrective action, and counseling

Supervise and train associates in your department and create daily work assignments

Communicate and ensure compliance with all company-driven programs, initiatives, and directives.


Job Requirements:

High school graduate or GED

Must be 18 years of age or older

Great customer service skills and a positive demeanor

Previous retail experience as a Sales Lead and leading/managing others

Utilizes the principles of Performance Management (addressing performance issues)

Ability to prioritize and manage time effectively

Ability to work in stressful situations with the public, co-workers and management

Change Management skills

Strong organizational and team skills

Ability to supervise and oversee a team

Demonstrate that they can quickly build trusting relationships

Ability to coach and develop talent

Excellent communication skills; verbal, written, listening

Must demonstrate initiative and have a positive "can-do" attitude

Excellent analytical and problem solving skills

Requires knowledge of the organization, products, and/or services

Reliable, flexible and dependable attendance suitable to meet customer and business needs

Professional approach - ability to work harmoniously and productively in a team environment

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