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Lead - Support Team
ANTELOPE OR 97001
Category: Computing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90604158

Company Profile

Orchard Supply Hardware

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Summary

  Job posted:   Wed Jun 6, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Lead - Support Team
Requisition Number
18-0522


Title
Lead - Support Team


Organization/Store
PORTLAND-HOLLYWOOD


Location
OR - PORTLAND - HOLLYWOOD


City
Portland - Hollywood


State
OR


Work Hours
Full-time hourly (30+ hrs/wk)


Description

Are
you looking to start your career? Or are you are looking to stay busy while earning a little extra dough? Well if you answered yes to either of these questions and you have a hankering for helping people you may want to consider a job with Orchard Supply Hardware.


Rooted in California since 1931, Orchard Supply Hardware wouldn't be around today if not for hard-working, enthusiastic, and entrepreneurial individuals who have built
their careers with Orchard.


Support Team Lead:


The Support Team Lead will perform all the necessary duties to accurately, efficiently, and professionally manage
his/her assigned area of responsibility. They will manage their department(s) and ensure that everything possible is done to meet customer, associate and business needs.


The Support Team Lead personally demonstrates and clearly communicates performance and customer service standards
and expectations to all associates and evaluates the execution of that performance. Acting as a leader in the store and is a critical member of the store team.


The ideal candidate enjoys interacting with people, can work under pressure, and most importantly has a positive can-do attitude.


Job Responsibilities:


Assist with management of merchandising and inventory levels


Partners with store management team to develop merchandising strategies to support promotional events and seasonal activity including exit strategies


Maintaining inventory levels within company guidelines through proper ordering, receiving, shipping, and stocking


Maintain appropriate presentation of product to company guidelines


Ensures maintenance, consistency and inventory of displays, fixtures and graphics within the unit


Maintains integrity and accuracy of floor plans, seasonal flexes and existing plan-o-grams


Demonstrate and teach Legendary Customer Service


Handle customer questions or problems as they arise with urgency and professionalism.


Manages the price change process, and ensures pricing integrity


Maintain proper flow of all paperwork (Purchase Orders, Buybacks, Recalls, Deposits, SOQ's, SIR's)


Supervise associates and manage Support Team talent


Assist with associate selection, supervision, reviews, corrective action, and counseling


Supervise and train associates in your department and create daily work assignments


Communicate and ensure compliance with all company-driven programs, initiatives, and directives.





Requirements

Job Requirements:






High school graduate or GED



Must be 18 years of age or older



Great customer service skills and a positive demeanor



Previous retail experience as a Sales Lead and leading/managing others



Utilizes the principles of Performance Management (addressing performance issues)



Ability to prioritize and manage time effectively



Ability to work in stressful situations with the public, co-workers and management



Change Management skills



Strong organizational and team skills



Ability to supervise and oversee a team



Demonstrate that they can quickly build trusting relationships



Ability to coach and develop talent



Excellent communication skills; verbal, written, listening



Must demonstrate initiative and have a positive "can-do" attitude



Excellent analytical and problem solving skills



Requires knowledge of the organization, products, and/or services



Reliable, flexible and dependable attendance suitable to meet customer and business needs



Professional approach - ability to work harmoniously and productively in a team environment



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