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Social Service Assistant (Visitation Coordinator/Case Aide) - op
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88287072

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State of Oregon

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  Job posted:   Sat Apr 14, 2018
  Distance to work:   ? miles
  7 Views, 0 Applications  
Social Service Assistant (Visitation Coordinator/Case Aide) - op
Social Service Assistant (Visitation Coordinator/Case Aide) - open until filled



Social Service Assistant (Visitation Coordinator/Case Aide) - open until filled


$31,764.00 - $45,132.00 Annually


Multiple Locations (as stated in job posting), OR

Job Type



Human Services-Children, Adults & Families

Job Number


+ Description

+ Benefits

+ Questions


DHS18-0597 - Klamath Falls & Lakeview

** This recruitment will be used to fill multiple vacancies as they occur for this geographic area. If you are interested, do not delay applying. This job post may close at any time without notice. **

We are seeking applicants for the role of SOCIAL SERVICE ASSISTANT. Our ideal candidates will possess a passion for working in the field of child welfare and social services.

These positions may serve Klamath Falls & Lakeview. You will have the opportunity to select your desired location through the application process. These positions are represented by a union.

The Department of Human Services is committed to upholding the mission of safety, health and independence for all Oregonians. Foundational to this mission is child safety. Child Welfare works toward establishing the safety, permanency and well-being of Oregon's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when needed and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning. We are committed to recruiting, developing, and retaining a dedicated, qualified and diverse workforce. DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

This job posting is to place eligible candidates on a list that will be available to hiring managers. You will have the opportunity to select your desired location through the application process.

Some of our positions may require duties to be done in both English and Spanish. A job offer to those specific positions will be contingent upon taking a test(s) evaluating your proficiency in the bilingual requirements of the position. Please indicate your language skills on your E-Recruit application.

**Bilingual differential pay is provided to positions required to use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay.

Follow this link for more information about Child Welfare:

We are seeking applicants for the role of SOCIAL SERVICE ASSISTANT (SSA). Our ideal candidates will possess a passion for working in the field of child welfare and social services and will support Child Welfare Case Workers in providing services to children and families.

Duties fall into 2 job categories and are a general summary and not all inclusive:

Visitation Coordinator

+ Supervises visitation between children, parents and family members in an office setting or in a community setting.

+ Transports children to visits, health, social services or other agency related appointments as required.

+ Gathers and documents information from the caseworker, children, parents, relatives, case providers, schools and other resources to plan visits, including the schedule, location, supervision level and safety plan.

+ Meets with clients, family members and caregivers to review visitation agreements and guidelines; provides clear visitation expectations and maintains safety of the visitation environment.

+ Documents accurate information and visitation observations in the agency's electronic data system.

+ Collaborates with the caseworker to assess level and location of visit supervision on an on-going basis.

+ Maintains a high degree of professionalism in the community, with clients, schools, courts and with referring agencies.

+ Provides testimony in court regarding visitation observations, experiences and other applicable information.

Case Aid

The case aide provides administrative support to case carrying Social Service Specialists through coordinating and performing duties including but not limited to:

+ Assists caseworkers with administrative duties, including but not limited to case notes, documentation and information gathering.

+ Gathers information from collateral contacts, input into the agency's electronic data system.

+ Contacts relatives for the purposes of absent parent search, placement, visitation, or identification of safety service provider.

+ Ensures children in substitute care meet the timelines for medical, dental, mental health, and CANS assessments.

+ Completes funding requests and service requests.

+ Completes service referrals for families and foster parents, including all requisite and subsequent tasks and contacts.

+ Assist families with completion of required forms and coordination of appointments.

+ Completes packets for BRS and other alternative placement options for children as applicable.

+ Conducts face to face contacts not to exceed one every 3 months or 4 per year on an assigned case.

+ Assists with transportation as necessary.

+ Provides limited visitation supervision coverage.

+ Provides testimony in court regarding visitation observations, experiences and other applicable information.


Work is done in office and field, including client homes. Families served include mandated clients who may be hostile and resistant. Travel is required. You must have a valid driver's license and an acceptable driving record.

Qualifications, Required & Requested Skills


One year experience assisting professionals in one or more specialized social programs such as family services, children services, senior services, mental or developmental disability services, substance abuse programs, juvenile corrections programs, or occupational skills programs; OR

Possession of a current certification in Child Development, Early Childhood Education, Addiction Counseling Preparation, or Juvenile Corrections; OR

45 quarter hours, or 30 semester hours of college course work in sociology, psychology, early childhood education, criminal justice, human services, juvenile corrections, or occupational skills training; OR

An Associate's degree in a field not closely related to Social Work/Human Services; AND Six months of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, mental or physical disabilities, juvenile prevention, health, cultural competencies, and/or inadequate housing).


+ Engagement skills with emphasis on communicating with unmotivated or unwilling clients, de-escalating hostile situations, and engaging with children and adults.

+ Resilience to traumatic information including an understanding of positive self-care.

+ Ability to work as part of a team in a support role

+ Proficiency in Microsoft Word and Excel or other database software programs

+ Ability to communicate effectively with the general public, service providers, and clients in person, over the telephone, and in writing respecting cultural and ethnic differences.

+ Strong organizational skills including multi-tasking and prioritization of work

+ Flexible schedule that allows for overtime or schedule adjustments as needed.

+ Research skills that would support knowledge of policy, procedure, statute, and local branch protocols

Your answers to the supplemental questions must be reflected in your application. Applicants that most closely match the minimum qualifications and requested skills will be invited for an interview.

Additional Information


The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention.

The State of Oregon now requires an e-mail address be provided on all applications.

Applicant E-Recruit Help and Support:

This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

E-Recruit technical support: or call 855-524-5627 (toll free)

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:, Workforce Recruitment Consultant. Please be sure that you include the job post number.

DHS will communicate with all applicants via e-mail.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

Requirements for Child Welfare positions: Successful candidates for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following convictions are likely to result in being disqualified for this position: Felony Convictions, Computer theft, identify theft and fraud. CJIS Clearance is done at the conditional job offer.

DHS has a commitment to diversity, multiculturalism and community. We actively engage in recruiting and retaining a diverse workforce that includes members of historically underrepresented groups. The State of Oregon is committed to affirmative action and equal employment opportunities.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday). If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at,


Core benefits

Medical, vision and dental insurance

+ Comprehensive medical, dental and vision plans for the employee and qualified family members

+ $5,000 in employee basic life insurance

Retirement benefits

+ Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

+ Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

+ Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

+ Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

+ 24 hours personal leave earned each fiscal year

+ Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

+ Term life (employee, spouse or domestic partner, and dependents

+ Long-term and short-term disability

+ Accidental Death and Dismemberment

+ Long-term care (self and eligible family members)

+ Flexible spending accounts

+ Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.

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