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Social Service Specialist 2 (SSP Engagement Specialist)
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88382166

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State of Oregon

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  Job posted:   Mon Apr 16, 2018
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Social Service Specialist 2 (SSP Engagement Specialist)
Social Service Specialist 2 (SSP Engagement Specialist)



Social Service Specialist 2 (SSP Engagement Specialist)


$47,316.00 - $69,180.00 Annually


Multiple Locations (as stated in job posting), OR

Job Type



Human Services-Children, Adults & Families

Job Number



4/20/2018 11:59 PM Pacific

+ Description

+ Benefits

+ Questions




UPDATE: The closing date has been extended to Friday, 04/20/2018. You will not need to apply if you have previously applied. Thank you for your patience.

The Department of Human Services (DHS) mission is the safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees. DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

DHS employs over 7,500 people, in more than 100 locations around the state, and delivers services through and in coordination with many community partners.?

This employment opportunity is with the Oregon Department of Human Services/Self Sufficiency Programs. There is one (1) permanent full time position located in Newport/Corvallis. Extensive travel is required between the two locations as part of this position. This position is also represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Duties & Responsibilities

Provide coaching, mentoring, guidance and training for SSP Family Coaches that result intensive services to families who are: Child Welfare involved or at risk of Child Welfare involvement; at risk of timing out of TANF; are long term non-engaged clients; or have significant barriers to employment as a resource to strengthen family functioning and supporting families as they move to increase self-sufficiency primarily through employment. This position plans, assigns, reviews and approves the work of field staff and provides staff coordination, case review and operational audit support for field leadership.

Consultation, Directing, Coaching, Analyzing, Problem Solving

Assists the Self Sufficiency leadership in the guidance of direct service staff by:

+ Coaching and mentoring Family Coaches working with high-risk families. Provides direction for case planning, deployment and implementation of intervention strategies and barrier resolution.

+ Providing instruction, demonstrating skills, and observing skill levels, behaviors, areas of development, and strengths of direct service staff, and providing feedback to supervisor and employee concerning performance.

+ Auditing and reviewing program services and case file documentation relative to customer assessments and evaluations to determine the appropriateness of coaching strategies, customer activities and case management approaches. Provides consultation to the management team regarding program practices, customer activities, support services, and staff training.

+ Reviewing cases, as requested, prior to re-engagement meetings and administrative hearings to ensure appropriate services have been offered/provided to customers.

+ Conducting and participating in case staffing which includes facilitating staffing meetings for high-risk cases which may involve customers, Family Coaches, contracted staff, and community partners to review planning outcomes and supportive resources to achieve results.

+ Providing case consultation and individual staff support regarding the assessment of disabling conditions and development of coaching plans; initiating and supporting customers' ability to participate in activities leading to self-sufficiency; and to assure division policies, federal and state regulations, time frames, and an acceptable standard of social work practice are met and maintained. Verifies provision of proper services based on client needs, screenings, assessments and evaluations.

+ Modeling strength-based techniques and practice of motivational interviewing

+ Modeling trauma informed care concepts and coaching staff on practice associated with trauma informed concepts.

+ Coaching on building relationships while modeling the practice

Improving Customer Services

+ Works collaboratively with Family Coaches to better serve at-risk families to identify issues, develop service plans, and refer to appropriate resources.

+ Provides specialized knowledge and skills for high risk families relative to branch self-sufficiency plans including family stability strategies and child abuse prevention activities. Works in partnership with field staff and community resources to provide a wide range of specialized services to high risk and families with multiple barriers.

+ Provides coaching and guidance for Family Coaches to create a community of practice which focuses on:

+ Ability to engage the customer

+ Development of the helping relationships

+ Comprehensive child and family assessments

+ Effective development of a coaching plans for the family

+ Essential casework activities designed to facilitate change

+ Review and evaluation of customer progress

+ Identification of individual staff or office issues affecting customer services

+ In order to provide consultation to staff, may interview individuals and families to assess the extent of the family problems. Provides direction and planning strategies to agency staff to develop service plans for families: identifying individual family members' needs, services to be provided, activities to occur and timeframes for each. Insures that referrals to contract staff or community resources for appropriate services are completed.

+ Acts as liaison to assigned community agencies and service organizations, assuring that referral and case review activities are satisfactorily maintained, anticipating potential general and case-specific problem areas and making recommendations for their remedy.

+ Provides technical assistance to direct service staff by demonstrating the provision of a variety of direct customer activities such as individual and group techniques/services on a time limited basis to model best practices for Family Coaches.

+ Provide coaching to agency staff where it is needed, this may include accompanying staff to offsite visits, such as; a home visit, public area, other agency, etc.


Employee's work is conducted in offices, participant's homes and other program sites. Employee has contact with a wide range of people including some exhibiting anger and frustration. Participants may be drug or alcohol-affected and in need of treatment. The employee will be exposed to and need to deal with a range of emotionally charged issues, confronting where necessary.

Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation. Some overnight travel may be required to attend statewide meeting and trainings.

Requires cultural/racial diversity and sensitivity.

Hours of work may vary from day to day and may include evenings and weekends. Overtime must be pre-approved by a manager.

Qualifications, Required & Requested Skills


A Bachelor's or higher level degree in Social Work/Human Services and one year experience with responsibility for case management (i.e., managing a caseload which involved family coaching, case planning, outcome reviews or re-engagement); OR

A Bachelor's degree in a field not closely related (to Social Work/Human Services) and two years of experience with responsibility for Child Welfare and/or Self Sufficiency case management (i.e., managing a caseload which involved family coaching, case planning, placement decisions, child protection issues, treatment interventions, outcome reviews or reengagement); OR

Five (5) years of experience with responsibility for Child Welfare and/or Self Sufficiency case management (i.e., managing a caseload which involved family coaching, case planning, placement decisions, child protection issues, treatment interventions, outcome reviews or reengagement).


+ Experience in Coaching & Consultation

+ Experience in Analyzing & Problem Solving

+ Experience in Staff Training

+ Experience in Improving Client Services

+ Experience in motivational interviewing

+ General Knowledge of Professional Development

+ General Knowledge of Trauma informed practices

Applicants that most closely match the minimum qualifications and will be invited for an interview.

Additional Information

The State of Oregon now requires an e-mail address be provided on all applications.

Applicant E-Recruit Help and Support:

This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

E-Recruit technical support: or call 855-524-5627 (toll free)

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:

DHS will communicate with all applicants via e-mail.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (PST) Monday-Friday.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.


Core benefits

Medical, vision and dental insurance

+ Comprehensive medical, dental and vision plans for the employee and qualified family members

+ $5,000 in employee basic life insurance

Retirement benefits

+ Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

+ Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

+ Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

+ Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

+ 24 hours personal leave earned each fiscal year

+ Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

+ Term life (employee, spouse or domestic partner, and dependents

+ Long-term and short-term disability

+ Accidental Death and Dismemberment

+ Long-term care (self and eligible family members)

+ Flexible spending accounts

+ Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.

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